Privacy Policy

Chris Taylor Computer Services

Chris Taylor Computer Services is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website, contact us, request a quote, use our IT support services, or communicate with us.

Company Information

Chris Taylor Computer Services
CT Computer Services
6 Pine Avenue
West Wickham
BR4 0LW

Telephone: 07768 510 812
Mobile: 07768 510 812
Email: chris@cetaylor.co.uk
Website: www.ctcscomputers.co.uk

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Information We May Collect

We may collect personal information when you contact us, complete an enquiry form, request support, book a service, request a quote, or communicate with us by telephone, email, website form, or other methods.

This may include your name, address, telephone number, email address, business name, device details, service requirements, computer or network issue details, appointment information, payment details, correspondence, and any other information you choose to provide.

Where we provide IT support, we may also receive technical information relating to your computer, software, network, email system, backup system, or other technology.

How We Use Your Information

We use your information to:

Respond to enquiries
Provide quotes
Arrange IT support appointments
Provide on-site, remote, or telephone support
Diagnose computer, software, network, or hardware issues
Carry out repairs, upgrades, virus removal, data recovery, or maintenance
Manage customer records
Process payments
Provide customer service
Improve our website and services
Meet legal, tax, and accounting obligations
Protect our business, systems, and customers

Lawful Basis For Processing

We process personal data under one or more lawful bases, including:

Contractual necessity, where we need the information to provide services or take steps before providing services.

Legal obligation, where we must keep records for tax, accounting, or legal purposes.

Legitimate interests, where processing is necessary to operate our business, respond to enquiries, provide IT support, manage customer relationships, and protect our systems.

Consent, where you have given clear permission for a specific purpose, such as optional marketing or non-essential cookies.

Remote Support And Device Access

Where remote support is provided, we may need temporary access to your computer, device, or system to diagnose or resolve an issue.

Remote access will only be used for the agreed support purpose. Customers should close private files or applications before support begins if they do not want them to be visible during the session.

We will not intentionally access personal files, emails, documents, passwords, or private data unless this is necessary to provide the requested service and authorised by the customer.

Data Recovery And Technical Support

When carrying out repairs, data recovery, virus removal, upgrades, or troubleshooting, we may come into contact with files, folders, software, settings, or stored data on your device.

We will treat such information as confidential and will only use it where necessary to provide the requested service.

Customers are responsible for maintaining suitable backups of important data.

Sharing Your Information

We do not sell personal data.

Where necessary, we may share information with trusted third parties such as IT software providers, hardware suppliers, payment providers, website service providers, accountants, insurers, legal advisers, delivery providers, or regulatory authorities.

We will only share information where there is a lawful reason to do so.

Data Security

We take reasonable steps to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include secure systems, password protection, restricted access, careful handling of customer records, and secure communication where appropriate.

Data Retention

We only retain personal data for as long as necessary for the purpose it was collected.

Customer records may be retained for legal, tax, accounting, service history, warranty, and business administration reasons.

When data is no longer required, it will be securely deleted, destroyed, or anonymised where appropriate.

Marketing Communications

We will only send marketing communications where we are legally permitted to do so.

You can ask us to stop sending marketing messages at any time by contacting us using the details above.

Cookies And Website Analytics

Our website may use cookies and analytics tools to monitor website performance and improve user experience. Please see our Cookie Policy and Google Analytics Statement for more information.

Your Rights

Under UK data protection law, you may have the right to:

Access personal data we hold about you
Request correction of inaccurate data
Request deletion of personal data in certain circumstances
Restrict processing
Object to processing
Withdraw consent where consent has been used
Request data portability where applicable

To exercise your rights, please contact us using the details above.

Complaints

If you are unhappy with how your personal data has been handled, please contact us first so we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website.