Refund / Cancellation Policy
Refund / Cancellation Policy
Chris Taylor Computer Services
This Refund / Cancellation Policy explains how Chris Taylor Computer Services handles payments, cancellations, refunds, and service concerns.
This policy should be read alongside our Terms & Conditions.
Company Information
Chris Taylor Computer Services
CT Computer Services
6 Pine Avenue
West Wickham
BR4 0LW
Telephone: 07768 510 812
Mobile: 07768 510 812
Email: chris@cetaylor.co.uk
Website: www.ctcscomputers.co.uk
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Services
Chris Taylor Computer Services provides computer repairs, IT support, remote support, telephone support, virus removal, data recovery, network support, hardware repair, software support, and related services.
Because these services involve professional time, diagnosis, investigation, travel, technical work, parts, software, and administration, refunds are considered according to the work already carried out and the circumstances of the request.
Cancellations
Customers should provide as much notice as possible if they need to cancel or rearrange an appointment.
A cancellation charge may apply where an appointment is cancelled at short notice, where we have already travelled, where time has already been allocated, or where parts or software have already been ordered.
Fees Paid In Advance
Where fees are paid in advance, any refund will depend on:
Whether work has already started
Time already spent
Diagnosis already completed
Travel already undertaken
Parts or software already ordered
Third-party costs already incurred
Whether the service has already been completed
If no work has started and no costs have been incurred, a refund may be considered.
If work has started or been completed, fees may be retained in full or in part.
Completed Work
Refunds will not usually be provided for completed services, diagnosis, remote support, call-outs, repairs, or technical work that has already been carried out, unless otherwise agreed or required by law.
Parts And Software
Parts, software, licences, subscriptions, and third-party services may be subject to the supplier’s or manufacturer’s own refund, cancellation, and warranty terms.
Specially ordered items may not be refundable unless faulty.
Faulty Parts Or Workmanship
If you believe there is an issue with a repair or service, please contact us as soon as possible.
We will review the matter and, where appropriate, may offer further inspection, correction, repair, replacement, or another suitable remedy.
Data Recovery
Data recovery cannot be guaranteed.
Charges may still apply for diagnostic work or recovery attempts even where data cannot be recovered, unless otherwise agreed.
Customer Data And Backups
Customers are responsible for backing up important data before work begins.
We are not responsible for loss of data unless caused by our failure to use reasonable care and skill.
Statutory Rights
This policy does not affect your statutory rights.